NBO Guide

NBO Guide

Jomo Kenyatta International Airport (JKIA), named after Kenya’s first president, is the largest and busiest airport in East Africa, located approximately 15 kilometers southeast of Nairobi’s city center. Managed by the Kenya Airports Authority (KAA), JKIA plays a critical role in connecting Nairobi to key global and regional destinations. Whether you’re a first-time traveler or a frequent flyer, this comprehensive guide will help you navigate JKIA and ensure a smooth experience.

Key Features of JKIA

  • IATA Code: NBO
  • Location: Embakasi, Nairobi, Kenya
  • Terminals: 2 main terminals (Terminal 1 and Terminal 2) subdivided into 5 concourses (1A, 1B, 1C, 1D, and 2)
  • Primary Hub: Kenya Airways and several international and regional airlines
  • Annual Passenger Traffic: Over 7 million passengers annually
  • Distance to Nairobi CBD: 15 kilometers (approximately 30 minutes by car)

Terminals at JKIA

1. Terminal 1

Terminal 1 is the main terminal and is divided into four sections:

  • Terminal 1A: This terminal primarily handles Kenya Airways and other SkyTeam international flights.
  • Terminal 1B & 1C: These are international terminals used by other international airlines.
  • Terminal 1D: Domestic terminal that handles local flights within Kenya, including Kenya Airways and Jambojet services.
  • Terminal 1E: Dedicated to international arrivals, offering passport control and baggage claim services.

2. Terminal 2

Terminal 2 primarily serves low-cost regional carriers, handling both domestic and international flights. This terminal is smaller and often less crowded than Terminal 1, making it ideal for passengers on budget airlines like Fly540 and Safarilink.

Key Services at JKIA

1. Check-In Counters

Each terminal has a dedicated area for check-in services. You can check in at the counters or use the self-service kiosks available for certain airlines. Online check-in is also supported by most airlines for added convenience.

2. Security and Customs

All passengers are required to pass through security checks and customs upon arrival and departure. The security checks are rigorous to ensure the safety of travelers. Allow extra time during peak hours to avoid delays.

3. Lounges

There are several airport lounges available for premium travelers and frequent flyers. These lounges offer comfortable seating, Wi-Fi, food, and beverages.

  • Kenya Airways Simba Lounge (Terminal 1A): Available for business class passengers, offering high-end services.
  • Swissport Aspire Lounge (Terminal 1D): A pay-to-use lounge for domestic and regional travelers.
  • Turkish Airlines Lounge (Terminal 1B): Available for Turkish Airlines business passengers and Star Alliance members.

Ground Transportation at JKIA

JKIA is well-connected to Nairobi and other parts of Kenya via multiple ground transportation options:

1. Taxi and Ride-Hailing Services

Taxis and ride-hailing services such as Uber, Bolt, and Little Cab are readily available outside the arrivals section. A ride to the city center typically takes about 30 minutes depending on traffic, with prices ranging from KES 1,500 to KES 2,500.

2. Car Rentals

Car hire services are available from reputable companies such as Avis, Hertz, and JKIAAirport.com. Options include daily, weekly, and monthly rentals for economy, luxury, or 4×4 vehicles. This is an ideal solution for those planning to explore Nairobi and its surroundings at their own pace.

3. Shuttle and Bus Services

Several hotels and private companies offer shuttle services to and from JKIA. The Kenya Bus Service (KBS) also operates buses from the airport to different parts of Nairobi, though they can be slower due to frequent stops.

4. Airport Parking

There are both short-term and long-term parking options at JKIA. Rates range from KES 100 for 30 minutes to KES 1,000 for a full day in the long-term parking areas. Payment can be made via M-PESA for quick and convenient transactions.

Key Amenities at JKIA

1. Wi-Fi

Free Wi-Fi is available throughout the airport, especially in public waiting areas and lounges. Connect to “JKIA Free Wi-Fi” and enjoy uninterrupted internet access.

2. Shopping and Duty-Free

JKIA features a wide range of duty-free shopping options in the departure areas. From luxury goods to souvenirs, you can shop for perfumes, electronics, Kenyan artifacts, and high-end clothing brands. Popular shops include Kenya Duty-Free and Travelshoppe.

3. Restaurants and Cafés

Several dining options are available throughout the airport, offering local and international cuisine:

  • Java House (local coffee chain offering food and beverages)
  • Simba Restaurant (offering Kenyan and African dishes)
  • KFC and Pizza Inn for quick fast-food options
  • Paul Caffe for European-style pastries and coffee

4. ATMs and Currency Exchange

ATMs are available in both terminals, and several currency exchange services are provided by Forex Bureaus. Major providers include Travelex and Forex Bureau de Change, where you can exchange money before or after your trip.

5. Medical Services

For health-related emergencies or minor issues, First Aid Stations are available within the terminal, staffed with trained medical professionals. There’s also a pharmacy for over-the-counter medication and other essentials.

VIP and Business Services at JKIA

1. VIP Lounges and Meet & Greet Services

For high-profile travelers, VIP lounges and Meet & Greet services are available. These premium services include fast-track immigration and customs procedures, exclusive lounges, and private transfer options.

2. Business Centers

If you need to catch up on work while at the airport, business centers are available in the lounges. These centers are equipped with computers, printers, and Wi-Fi, ensuring you stay productive while waiting for your flight.

Airport Hotels and Accommodation

For travelers who need to stay overnight or for long layovers, several hotels near JKIA offer convenience and comfort. Most hotels offer shuttle services to and from the airport:

  • Four Points by Sheraton Nairobi Airport: A 5-minute drive from the terminal, offering luxury rooms and amenities.
  • Crowne Plaza Nairobi Airport: A high-end hotel with conference facilities, ideal for business travelers.
  • Hilton Garden Inn Nairobi Airport: Offering modern rooms, a rooftop bar, and quick access to JKIA.

Safety and Accessibility

1. Safety Measures

Security at JKIA is tight, with multiple screening points to ensure passenger safety. Additionally, the airport staff follows all health and safety guidelines, including COVID-19 measures such as temperature checks, social distancing, and sanitization stations.

2. Accessibility for Disabled Passengers

JKIA is fully equipped to accommodate travelers with disabilities. Elevators, ramps, and dedicated staff are available to assist with boarding, transfers, and check-in processes. If you require any special assistance, it’s recommended to inform your airline ahead of time.

Immigration and Visa Information

Visa on Arrival is available for many nationalities, but travelers are encouraged to apply for an eVisa before arrival to avoid long waits at immigration. All visitors are required to present a valid passport with at least six months’ validity and a visa (if applicable) upon entry. For further assistance, the Kenyan Immigration Office is located within the airport.

Popular Flight Routes from JKIA

  • Domestic: Kisumu, Mombasa, Malindi, Eldoret
  • Regional: Entebbe, Addis Ababa, Dar es Salaam, Kigali
  • International: London, Dubai, Amsterdam, Johannesburg, Mumbai

Frequently Asked Questions (FAQs)

1. How early should I arrive for an international flight at JKIA?
It’s recommended to arrive at least 3 hours before your international flight due to security checks and passport control.

2. Is there public transport from JKIA to Nairobi city center?
Yes, Kenya Bus Service and several matatus (local minibuses) offer transport to the city center, though most travelers prefer taxis or ride-hailing services.

3. Can I book a taxi or car hire in advance?
Yes, you can book a taxi or car hire in advance through JKIAAirport.com or reputable providers such as Avis and Hertz.

4. Are there any COVID-19 travel requirements?
All passengers are required to present a negative PCR test taken within 72 hours of travel. JKIA has strict safety measures in place, including temperature checks and social distancing protocols.

Conclusion

Whether you’re a domestic or international traveler, Jomo Kenyatta International Airport (JKIA) provides an efficient, comfortable, and secure travel experience. With comprehensive services ranging from luxury lounges to affordable car hire, JKIA ensures every traveler has access to everything they need, making it the gateway to Kenya and beyond. For more information or to book services, visit JKIAAirport.com and enjoy a hassle-free trip through one of Africa’s busiest airports.

Scroll to Top